Have you ever got a letter from the bank saying......Dear Mrs ....... Please contact us about your account on this number. Yours sincerely .......??????? I opened this letter today when I walked in from work. The heartrate zoomed into impending doom mode. The blood pressure soared to the stratosphere, and I did indeed try to ring that number, got a ridiculous man in some foreign part, who was distinctly challenged by the English language, so leapt into the car and took off to town. I was not a serene presence as I stood at the information desk with my hair looking like Medusa, hyperventilating. I slapped the letter down and asked what it was about, thinking financial catastrophe, and the 12 year old (it seemed) behind the desk smiled brightly and said..... oh, we just wondered if there is anything else we can
sell do for you? Any service we can offer?
Now I do believe I am a reasonable woman. Sometimes. I leaned over the desk and spoke very slowly..... You do realise, don't you, that you have just knocked 5 years off my life by sending me a letter which will make me terrified that something awful has happened? Oh, she said, we didn't mean to alarm you or anything. No????? Rest assured I was alarmed. I was very helpful. I edited the letter to read....... Please contact us about your account, as we really value your custom and would love to see if there is perhaps any way we could assist/serve you in the future. I underlined the serve bit for good measure. And left it for her.
The banking industry needs me to set them straight.
